Privacy Policy

Privacy Policy – Raw Reptiles Ltd

Raw Reptiles Ltd is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following personal information:

• Name

• Email address

• Telephone number

• Billing and delivery details

• Order and payment information

• Website usage data (cookies and analytics)

We only collect information that is necessary to provide our services or comply with legal obligations.

How We Use Your Information

Your personal data may be used to:

• Process and fulfil orders

• Communicate about orders, deliveries, or enquiries

• Comply with legal and regulatory requirements

• Improve our website and customer experience

• Prevent fraud and ensure site security

We will never sell or rent your personal data to third parties.

Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract

• Legal obligation

• Legitimate business interests

• Consent (where applicable)

Data Sharing

We may share necessary information with trusted third parties such as:

• Payment processors

• Courier and delivery services

• Website hosting and analytics providers

All third parties are required to handle your data securely and lawfully.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Data portability

To exercise your rights, please contact us via our website.

Cookies

Our website uses cookies to enhance functionality and analyse traffic. You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

For privacy-related enquiries, please contact Raw Reptiles Ltd via our website contact form.